By partnering with George Pickersgill & Sons LTD, a trusted logistics provider, ATI Miele was able to enhance efficiency, reduce costs, and increase customer satisfaction.
ATI Miele, the UK’s independent retailer for Miele, faced challenges in delivering and installing their products in a timely and professional manner. Managing their own delivery fleet and installation team had become complex and resource-intensive. They sought a solution to ensure a seamless customer experience while optimising their operations.
The company decided to partner with George Pickersgill as a white-labelled delivery and installation service provider. This allowed them to seamlessly integrate the services into their brand, ensuring a consistent and professional experience for customers across Great Britain.
Efficient and Reliable Delivery:
Pickersgill took charge of the company’s product inventory in their secure warehouse in Yorkshire and handled transportation to each customer upon purchase, utilising their extensive logistics network. This optimised routing, reducing delivery times and ensuring on-time arrival of appliances at customers’ doorsteps. Real-time tracking provided visibility for the company throughout the delivery process.
To ensure a hassle-free experience, the company utilised Pickersgill’s installation services. Trained technicians familiar with Miele products carried out installations, guaranteeing safe and proper functionality. This improved customer satisfaction and reduced the company’s reliance on maintaining their own installation team.
Increased Scalability and Flexibility:
Outsourcing delivery and installation services provided ATI Miele with the flexibility to scale operations based on demand. During peak seasons or product launches, they easily accommodated increased deliveries without straining internal resources or compromising quality.
Partnering with Pickersgill allowed the company to eliminate the costs associated with maintaining their own delivery fleet and installation team. This not only resulted in reduced operational costs but also freed up internal resources to focus on core competencies and strategic initiatives.
Furthermore, by partnering with Pickersgill, ATI Miele could offer customers incentives such as the ability to recycle their white appliances, taking away unwanted goods and managing waste cardboard and paper upon completion of each new installation.
By leveraging the expertise and capabilities of Pickersgill, ATI Miele successfully improved their overall operations, customer experience, and cost efficiency.
If you’re interested to learn how Pickersgill could support the growth of your business, get in touch today!